Support
Find answers to common questions below. If you need more help, reach out directly.
Where is my data stored?
Your check-ins, notes, and assessment responses are stored locally in an encrypted database. They are not sent to Wulse servers. Purchase verification is handled separately by Apple and RevenueCat.
How do I back up or export my data?
Open Settings in Wulse and use its backup/export option to create an encrypted .burnwise file. Choose where to save it and keep the password safe. Wulse cannot recover a lost password.
How do I restore purchases?
Open Wulse, go to Settings, and choose Restore Purchases. Make sure you are signed in with the Apple Account used for the original purchase.
How do I cancel my subscription?
Subscriptions are managed through your Apple ID, not within Wulse. To cancel: open the Settings app on your iPhone, tap your name at the top, tap Subscriptions, find Wulse, and tap Cancel Subscription. You will retain access until the end of your current billing period.
What happens if I delete the app?
Deleting Wulse removes its local data from that device. Any encrypted backup you exported elsewhere remains where you saved it. Export a backup first if you want to keep a copy.
Can my employer see my data?
Your reflection content is stored locally and is not sent to your employer, IT department, or the Wulse developer. Apple and RevenueCat handle purchase verification separately.
Does Wulse work offline?
Check-ins and locally stored reflection tools are designed to work offline. An internet connection is needed for App Store purchases and purchase restoration.